GuestAdvisor

thePass Kft

About this app

Manage your booking, discover all services at your accommodation and surroundings has to offer. Get guidance from your host about restaurants, bars & more.


WITH GUESTADVISOR YOU CAN:• online check-in: no more waiting at reception, check-in with your mobile
• keyless room access
• check your booking details
• keep an eye on your expenses
• order services from your mobile, like dinner or airport transfer
• call your host with 1 tap
• never get lost, you can navigate back anytime to your accommodation
• get recommendation what to do in the local area from your host
• get access to discounts and super deals
• keep the information without internet connection*

* Some features like Login, Service booking or My Expenses require an internet connection

Book your hotel with any of the preferred methods you have, download the app, enter your reservation ID, and enjoy your personal tourist guide.

Ratings and reviews

This app is absolute GARBAGE. The UI is awful and the info requests are strange (a mandatory Maiden Name field for a man?) and confusing (why do you need my mother's full name + maiden name? Twice?). The ID scan feature is utterly broken. I wasted over 2 hours, and had to use 3 phones before it finally worked, and even then with bugs and errors. I'll never, ever again book any accommodation that uses this app, and will advise anyone else to do the same. What a 🤬 stressful start to our trip 😡!

Not so great with backend service. Takes ages to load and fools around scanning the document. The developer who wrote the code would have misplaced "or" with "and" to fill out the details. What's the point to scan the document when user enters them manually? 😬. I prefer to fill out details over web browser than through this app. At the least I like the UI sophistication overall in the app

The app isn't really user friendly. I don't think you have considered one of the top use cases. Usually the host requires check in a day before arrival. And one of the use cases is that not all persons booking the place are living together, so they don't have everybody's passports at disposal for scanning. If I understood the intention of scanning is to help with populating data and it should not be mandatory. I am not allowed to finish the check in until I scan all my friends passports.

What's new

Check-in process enhancement and optimisation of document scanning.