Linda Altic
This new Coast Central online banking app is very difficult to use and one dimensional in how it looks. It takes many different clicks to find options in the menu. All of my payee information and ebill info has been lost, causing a lot of problems. When I called Coast Central for customer service, I was put on hold for over 15 minutes to get help. Not the bank it used to be. I am going to look for something better after being a customer for 36 years!!
5 people found this review helpful
Kymma Raven
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Edited review: After receiving help on the phone, I was finally able to get into the app and use it. I haven't been on it much, but it seems to function and look fine so far. I'm overall pleased with the customer service, and I'm no longer upset over the difficulties I had. The rep on the phone was very kind and had my problem solved in under five minutes.
1 person found this review helpful
Coast Central Credit Union
22 March 2024
Hi, we would love the opportunity to assist you. Please contact our Member Support Center at 707-445-8801 or via Live Chat, so we can support you with the transition. We have extended hours to support our members this week and we are here until 7PM tonight, Friday, and then tomorrow on Saturday we are open 8AM-6PM. Thank you.
Dan Adams
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I have been unable to merely install the app on my phone. From the onset the app requested I uninstall five apps just to make room for it. After doing so I am still unable to get the app to install on my phone. This experience reminds me of an old military saying: "If it ain't broke, don't try and fix it!" There was almost nothing wrong with the online banking before, other than issues with the app not remembering my password from time-to-time, which was annoying. I'm leaving one star for now.
1 person found this review helpful