Brittney Patterson
What happened to this game? I hadn't played it in quite some time, but I got back into it so I could use my gems to book a free room. Now I have to be a level 3 to book a single night and level 4 for 2 nights? Also, why does it take only 2,500 vip points to get to level 1, but 10,000 to get to level 2? How many is it to get to levels 3 and 4? I had spent $150 in the past and would've been able to book 2 nights easy. Now that's just a drop in the bucket. I have no interest in playing this anymore
7 people found this review helpful
Wynn Social Gaming, LLC
29 August 2024
Dear Brittney, We understand that the changes to our VIP levels and reward system may feel different from before, but we’ve introduced many exciting new features and rewards to enhance your experience. We appreciate your feedback and are always looking to improve, so if you have any issues or suggestions, please don't hesitate to reach out.
Andy R
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Pulled a major bait and switch. Drastically changed the rules/costs in the middle of one of the time intervals that they had previously created. Hard to explain, but stay away. Haha.... update. Once again drastic changes. Now it costs more than 400 bucks in game spending just to be able to book two nights. And that's it. You can't book more than two.
40 people found this review helpful
Wynn Social Gaming, LLC
6 May 2024
Dear Andy, we're sorry for any frustration caused by recent changes. Your feedback is valuable to us. Please reach out to help@wynnslot.com for assistance and further investigation. We strive to provide fair and enjoyable gameplay for all. Thank you for your understanding.
Kevin Soden
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I booked 3 nights when it was free... Then COVID hit and it was cancelled. They gave me a year to book another without the VIP status needed...but the restrictions were still in place, so I ended up losing it. I kept the app in case I could ever use it again. But after all the updates, it costs way too much for someone across the country that only goes to Vegas once a year. Very disappointed.
21 people found this review helpful
Wynn Social Gaming, LLC
5 May 2024
Dear Kevin, we apologize for the inconvenience you experienced. We understand your frustration and value your feedback. We're continually working to improve the app and appreciate your patience as we address these concerns. If you have any further questions or need assistance, please contact us at help@wynnslot.com. Have a nice day!