United Utilities Mobile App
2.3star
3.45K reviews
1L+
Downloads
Everyone
info
About this app
Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks and you can even use our torch to help you read your water meter.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
Ratings and reviews
2.3
3.31K reviews
Jane Chapman
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21 June 2024
Comprehensive, user friendly app and site on the whole, would like to see some additional features most other sites have incorporated into their websites and phone app to make billing and issues a bit more convenient but professional service and experience on the whole from United Utilities, UK.
United Utilities PLC
24 June 2024
Hello Jane, thank you for taking the time to share your review with us and we're always looking at ways to improve the app. I will pass your comments onto the team and have a good day. Many Thanks, Adam
Jamie Sparkes
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12 February 2024
Update Feb 2024 Google Pixel phone. App has been working fine to submit meter readings. Camera and Torch both worked. However, the last few weeks it does not open. "Cannot connect to the server." When it is working it is basic and does not do much more than take meter readings.
2 people found this review helpful
United Utilities PLC
20 October 2020
Hi Jamie, I'm sorry to hear this. We can take a look into this for you. If you're still having problems with the app send us a private on Social Media. If you don't use Social Media you can speak to our live chat team - https://www.unitedutilities.com/help-and-support/contact-us/. Thanks Saffron
Sareena Khan
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10 May 2024
It's always so frustrated. They put into your account the amount which you are not supposed to owe. I paid my bill 2 days before it's still showing into my account as over due. Poor service
1 person found this review helpful
United Utilities PLC
13 May 2024
Hello Sareena, thank you for your review. The app will update once the payment due date has passed and show the next installment. Let us know if you need anything else in the meantime. Thanks, Adam
What's new
Thanks for using our app. We are always looking at ways to improve your experience and in this latest release, we’ve added a new feature to help you check on the status of any known issues with your water.