Kim Hickey
Needs some work. I tried to use the app this morning to make a purchase, found my credit card was expired without the ability to update it until I removed the old card. I guess the app doesn't check the expiration date or the code when checking for duplicates! Finally figured out how to remove the card. Tried adding the new card, and now I'm locked out from doing that because I tried too many times previously. Caffe Nero loses my business for today at least! Fix the app please.
Neal Street Technologies Limited
20 September 2024
Thank you for your review. We greatly appreciate it. Our Product Team is constantly working to further develop the Caffe Nero app and your feedback is incredibly valuable in helping guide this. If you have any other suggestions or questions please contact us at rewardshelp@teya.com. The Teya Rewards Team.
Al Garcia
app does not work. my account was locked after phone confirmation. no problem earlier collecting all my data. smells like a scam to get my phone number. sent message to support but no reply. good thing i did not enter a credit card number. trued twice. i have used the previous caffe nero app for years without any problem. installed the new one only because the old one is being phased out. new product roll out quality leaves much to be desired. i may stop my shop visits after this fiasco.
5 people found this review helpful
Neal Street Technologies Limited
30 April 2021
We'll look into this issue for you. Please send us a note at support@yoyowallet.com so that we can follow up.
Theo Kokonas
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I did once highly rate this rewards app, but after a few months of use I've found its functionality pretty suspect. I've raised the issues with the customer service team and have been met with stock responses. Shame as their customer service used to be top notch, I can only presume they've decided to replace the humans with AI or the latest person to deal with my issues was pretty lazy.
7 people found this review helpful
Neal Street Technologies Limited
26 July 2024
Thank you for your review. We are happy you are enjoying the app. We are always trying to improve the app and the user's experience, so we value your feedback.