Sherri Hypes
The app won't scan the passport regardless of how long you hold the camera still for, eliminate glares on the passport, etc. It is an e-passport so why can't they just take a photo of the passport to match it against the data they'll receive when the chip is scanned? And nothing pulls up when I click on guide/ help information. This app could potentially be useful, if it worked...
16 people found this review helpful
Jonathan Wong
- Flag inappropriate
- Show review history
The app is very frustrating to navigate with constant error dropping you out of the app, forcing you to restart the procedures. My country's passport page has been designed with reflective properties as security measure so the auto scanning function never works unless I scan in very specific lighting! Not worth the frustration to skip queues.
6 people found this review helpful
min ying wang
Is frustrating trying many times to scan but one helpful review from Zac Fang has helped me a lot. Do the overview scan as normal and slowly move the camera towards the photo with halogram where a red box appears over the photo. Hold for a while and the passport scan will be captured. Next step is the chip scan using NFC. That's less challenging but can be frustrating too. Move phone over closed passport slowly and it will be captured.