Chad Hartstrom
The app is decent, average, for the most part. Definitely needs dark mode and could use a more aesthetic UI. The biggest issue imo is the mobile deposit. It's a crapshoot on whether it will work or not. It seems to be in a constant state of updates, unavailable, or flat out not working. Very poor in this regard and a financial liability if you rely on working financial tech in this era of banking. That being said, WSECU is one of the better alternatives to the big 3 of banking.
1 person found this review helpful
WSECU Digital Banking Systems
3 June 2024
Thanks for your genuine review of our mobile app, Chad. We value your thoughts here and will be sure that this feedback gets to our digital team, as your feedback ensures we are heading in the right direction. You're also welcome to submit feedback to us directly anytime by using the +FEEDBACK button in the bottom right corner of our website.
Jerome Jaeger
Most of the app is fine and easy to work, but the deposit is the worst I've ever seen. It never seems to be able to read a photo. The old apps photo had no issues. And yes I have the updated app and yes my OS is up to date. The deposit part has been horrible from the start but today it won't work at all. And now I get to drive all the way into town just to deposit a check.
3 people found this review helpful
WSECU Digital Banking Systems
15 December 2020
We appreciate your honest review, Jerome, and want to get mobile deposit working for you. Please call us so we can collect information from you to report the issues you've encountered. Until mobile deposit is functioning on your phone, perhaps you have another device in your household you can give a try, such as another phone or tablet.
A Google user
Didn't like it. 1. Every time I went to my Checking or other item (VISA, etc) and opened something up in them, then wanted to close the pop-up it kicked me completely out of that item, back to the intro/COVID19 page. 2. I'd requested several times over the last couple years for a "Pending Transactions" listing for each item, especially the Checking item and STILL with this new one...nothing on that. I uninstalled this new one and went back to the previous one I'd thankfully did not delete.
2 people found this review helpful
WSECU Digital Banking Systems
24 April 2020
Thanks for your feedback, Bob. We're unable to replicate the issue you described in point 1, but are happy to troubleshoot over the phone; just give us a call. Pending transactions for each account/share do display after clicking into that share's transaction history; look for a blue banner at the top for "Scheduled/Pending" items. Hope this helps!