Philip Baker
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Says it will install soon but never does. Correction: Installed right away once I turned wifi off and switched to 4g. Not sure why that is, everything else works fine on that wifi. Paxton opens doors fine, but is only for smartphone junks. Just one more big problem when (not "if") your phone gives up/goes missing. Keys don't get lost, aren't affected by high or low temperatures, being dropped or trodden on,seawater or sand, fit in your swimming pants, don't need power to both key & lock, etc.
3 people found this review helpful
Paxton Access
7 December 2022
Thanks for bringing this to our attention, it is not expected behaviour & we're sorry you’re experiencing issues installing Paxton Key. This link includes troubleshooting advice that may help: https://support.google.com/googleplay/answer/7513003?hl=en-GB
If not, please contact our Support team on +44 (0)1273 811011 & they’ll be able to help!
Max Henriques
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It doesn't work sometimes. I have to try few attempts before the door unlocks and sometimes it doesn't work at all and I have to called someone to open the door. Sometimes closing and opening the app or wait few minutes does the trick. The problem is: not everyone can wait few minutes when they are waiting you at work! Overall, I really hate the system.
14 people found this review helpful
Hi Max, we're sorry to hear the app is not working as you'd expect. We’d like to better understand what might be causing the unexpected behaviour you’re experiencing. Please can you contact our Support team on +44 (0)1273811011 or email support@paxton.co.uk and they will help you find a solution.