![](https://play-lh.googleusercontent.com/a/ACg8ocJdiuoUXZ6pzVy_LtpzJrWKnYJHI10dHksVYheBctxZvV3D3w=s32-mo)
Sophia Matthews
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Frustrating user experience with the live chat interface. The keyboard is overlaid over the text box. The app doesnt adapt to the keyboard pop-up. The textbook is therfore hidden under the keyboard and the user can't see what they are typing or perform proper editing. Probably very inefficient from a business perspective because it means users take longer to type and finish their support issues. Which means longer queues, and frustrated and dissatisfied users. Ticketing text boxes freeze up.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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This app is basically useless if you are on a LTE package. You can only see a combined total of your anytime and night time data, they are not separated. Cant see your daily usage, that times out. But at least you can use the Topup... that works. Dont waste your time with this app if you are on a Fixed LTE package. And don't think you can just exit the app. Even that function doesn't work, you need to kill the app to get out. Just use the website instead.
14 people found this review helpful
Hi Jaco,
We apologize for the inconvenience. We are very pleased to announce that after many weeks of Development & Testing, we have released an update which directly fixes this issue and other issues as well. Please go ahead an install the latest update. And please let us know what else can be fixed.
Thank you for your support & patience.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
The main reason to use the app is to see usage and remaining data/ bandwidth. This functionality is no longer available on the app. I would like to see total usage to date and remaining data. Also, the daily usage graph is very poor. Therefore the only reason to use this app is to recharge your data when you need to. If I could roll back to the previous version, I would.
21 people found this review helpful
Hello Robert,
We apologize for the inconvenience.
We are very pleased to announce that after many weeks of Development & Testing, we have released an update which directly fixes this issue. Please go ahead an install the latest update. And please let us know what else can be fixed.
Thank you for your support & patience.