A Google user
Update 4/2018 I have 15 fans now. I'm happy they updated the app but many settings are not sticking. Temp, min fan speed, Please look into this. I have 9 of these haiku fans and enjoy their look, and functionality. I would like to see improvements in the app -maybe to show the current temperature and humidity. - have a schedule for smart mode that can turn the light on at a dimmed level when senses motion at certain times for example at night when you get up as opposed to one stand
2 people found this review helpful
A Google user
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Riddled with bugs from the day I got these fans nearly two years ago. Even now, my fan refuses to remember my settings and instead ALWAYS, WITHOUT FAIL resets to whatever temperature it feels like. At least it usually finds the fans now. EDIT: Within seconds of posting this review, ny fan turned on again. It had, yet again, reset from 76 to 72 on its own. These "Smart Modes" are completely unusable and if I could I'd probably return these fans because the marquee software is absolute trash.
3 people found this review helpful
Big Ass Fans
25 March 2019
Hi Brian! Thank you for reaching out. We sincerely apologize that you are experiencing issues with you Haiku fans. I found your account in our system, I will have a Haiku Technicians reach out to you. One of them will be in touch shortly.
John Williams
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The app is not great, but it gets the job done. Revising my previous review up two stars since I discovered the scheduling feature will solve or at least hide the issue I was having with my Ecobee pairing settings being overridden randomly. Now, I just run a couple of schedules that re-set my desired temperature and max speed settings.
4 people found this review helpful
Big Ass Fans
25 August 2021
Hi John! We apologize for the inconvenience. Please contact our technical support team at 877-BIG-FANS. We are happy to help troubleshoot!