Citibox, get your parcels

CITIBOX smart services

About this app

With Citibox, receive your parcels at home, without having to be at home

Finally a smart parcel locker in your building that receives your online shopping for you.

What are Citibox smart lockers?

Surely when you receive a letter you don't wait around for the postal company to arrive at your home. With Citibox you can now receive your online purchases with the same comfort.

We install smart lockers in your building, allowing you to receive your packages without having to be at home.

Citibox offers:

Insurance up to £1,000 so that the packages are safe while they are in the lockers.
Confidentiality for the delivery of your online purchases.
Lockers that are operational 365 days a year, 24 hours a day.
100% secure and contactless deliveries.
Traceability of all the couriers who have delivered to the Citibox lockers in your building.
Universal system, so any shipping company can deliver purchases from any retailer.
Real human customer support for any problems you may have.

How do I start using Citibox?

Once the lockers have been installed in your building, follow these steps:

Download the Citibox app.
Register in the app. It will only take 3 minutes.
When purchasing online, indicate your usual address and add (Delivery to Citibox locker)
And... that's it! You can purchase online as before but without having to wait for the courier.

How do I know that my package has arrived at the Citibox locker?

We will notify you through the app indicating the locker number where your package is located.
Once you are in front of the locker, enter the first character of the code next to the QR code.
We will then provide you with a unique 4-digit code.
Pick up your order and close the mailbox.
It's that easy!

Citibox is FREE

The use and maintenance of Citibox lockers is completely free. There is no cost to the building or the residents.

Do you have any questions?

Our customer service team is available to help you and answer any questions you may have. You can contact us by sending us an email to [e-mail] or through our website. Check out our "Help Center" for more information.

*Installing thousands of lockers in London, Madrid and Barcelona.
Go to www.citibox.com and request the installation of Citibox smart lockers for your building if you don't have them yet.

Ratings and reviews

Useful service but is a bit annoying with the notifications. Like you receive a package, get an email and a mobile notification, so far so good, but then hours later you'll receive more emails and notifications if you haven't picked it up. But i'm not talking about days after, is literally 4h later, and it's very annoying

It's a very disturbing experience. Haven't received my parcel and it hasn't shared code to me my parcel is lying in the locker haven't been able to open it

it would be nice if when you're choosing a password, you don't have to guess if it's already taken or not. I've been going at it for 20 minutes and still can't find a valid password.

What's new

In the next version we have added the following new features:

- We have worked so that you can choose to pick up your packages as you prefer
- We have put effort into polishing some problems and improving the performance of the application

Update the app and enjoy collecting packages at the Citibox in your home.