Thomas Deters
Please oh PLEASE get rid of the login timeout. The notification feature could be so useful, but it's useless right now because you get logged out after a few minutes of inactivity. Logging back in is annoying as is. The app also needs a major UI uplift. Just by the splash screen, you can tell this is optimized for older 16:9 phones and everything stretches on even newer budget phones. The constant crashing is SUPER annoying, which logs you out, again, which is VERY annoying.
17 people found this review helpful
Brightly Software
17 December 2021
Hi Thomas, our development team is currently working to resolve the timeout issue. We take our user feedback very seriously and keep it in mind as we make future improvements. If you have any other issues, please reach out to us at support@dudesolutions.com or 877-655-3833 (DUDE) so that we can help address them. Thank you.
J M
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Update 4/28/23 - App now allows me to get into the system after uninstalling and reinstalling. It is still very slow and freezes constantly, but it is at least working. Worked okay for a week or two, now refuses to open at all. It will load for a long time (asking multiple times to close the app for being nonresponsive) before saying connection failed.
6 people found this review helpful
Brightly Software
14 July 2023
Hi James, We are sorry you are experiencing an issue. Our v2.24.1 release should address this issue. If you have upgraded and are still experiencing the issue please let our support team know at support@brightlysoftware.com or 877-655-3833. If the issue is resolved we hope you'll re-consider the rating. Thank you for leaving a review.
Shawn F
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Down to 3 stars, since it still does crash randomly, just not as often. It only seems to be stable if I don't mess with the filter in the work order tab. Update to 4 stars from 1 star 7/11/2023: v2.24.1 is stable, I have logged in from 2 different devices and was able to apply filters in the Work Order tab without app crash. 4/27/2023: 1 star. Not working on Android 13. Constantly crashing after logging in and work orders list loaded. I have one phone on Android 12 and it seems to be fine.
2 people found this review helpful
Brightly Software
14 July 2023
Hello Shawn, We are glad you have seen some improvements but you shouldn't have to experience crashes. Can you share the steps you are taking that cause the crash with our support team at support@brightlysoftware.com or 877-655-3833 so we can resolve them for you? Thank you for your updated review and we look forward to improving your experience.