adeolu adeleke
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First impression last longer. I made a deposit from my kuda account to my new gomoney account, it has not reflected after hours. I was told it has been like that for days, I didn't get any refund. This is 21st century, employ able hands and those that can handle the app, not those that are there because of connections. Very poor service, nonsense app. Thanks for the reply, you didn't profer any solution or give me timeline to restore the service or what will happen to my money.
5 people found this review helpful
Hi,
We are sorry about the current delay with our inward transfer infrastructure which is delaying money reflecting in your account. Please be rest assured that we have noticed this issue and our team is working round the clock to fix it as soon as possible. Kindly share any delayed transaction receipt via the in-app support channel for tracking.
oladele okusanya
The gomoney app is a good app and its very easy to use , their customer care responds to your issue immediately, the reason for the 3 star is because the app will always have one issue or another like 10 times a month so you just have to live with that. Will this issue stop me from using the app no way
Hello Oladele,
We understand this can be frustrating and we are working towards making this better. We would appreciate it if you could send us the details of your complaints at gomoneysupport@gomoney.global and we will always be happy to help! Looking forward to your 5 star rating soonest.