Cleo for Families

Cleo Labs, Inc

About this app

Cleo is a free family benefit offered to prospective and current parents or caregivers through their employer. Cleo offers the full spectrum of family support designed for every family, for every moment. From family planning and pregnancy through raising infants, toddlers, and teens and caring or navigating care for aging adult loved ones, Cleo makes caring for your loved ones easier through 1:1 personalized guidance, expert support, and resources. Not sure if your employer offers this benefit? Reach out to us at [e-mail].

With Cleo, you get:

One-on-one expert support. Upon signing up, you will be paired with a Cleo Guide, a trained and certified expert (a real human!), ready to answer your questions and support you through the ups and downs of parenting and caregiving. You can message your Guide at any time and schedule live sessions with them to discuss any caregiving topics or issues you may be facing.
Unlimited sessions with Cleo’s network of 60+ types of experts and clinicians. From doulas, lactation consultants, career coaches, and mental health clinicians to nutritionists, development experts, elder care specialists, and more, you can turn to Cleo for the moments you need specialized support — all at no cost to you.
Comprehensive content. Through our extensive library of articles, virtual classes, on-demand webinars, personalized tips, and more, Cleo members can quickly find the answers they’re looking for quickly as questions, obstacles, and new milestones arise.

Cleo Guides support families in more than 15 languages, allowing you to receive support and guidance in your native language. Cleo’s inclusive care model supports families from all backgrounds and all paths to and through parenthood. Upon enrollment, Cleo members can invite a partner or family support person to access all features of the Cleo app.


To learn more or get started today, visit hicleo.com/for-families.

Ratings and reviews

The app is lagging and stuttering horribly for long threads. I actually would like to chat with my guide more often, but using the app due it's poor performance is such a chore, that i often don't bother. At one time i found myself composing messages on a notepad and posting it into Cleo, because the composer in the Cleo app is so slow and there is a huge typing delay for every character. If you want ppl to use this app, fix these obvious performance issues.

Platform is great but the app keeps crashing Every time I try to message my guide if it's more than like 2 line, the app just freezes. A lot of time I open it and it closes right away. As of now, I can't even open the app anymore, hopefully it gets fixed because I needed to use it

Update: the app speed has improvedassively since this review. Just now it took 10 seconds to load, and that was with a "time to update" message. Thanks! The cleo team who give replies are amazing. The app is frustratingly slow. It takes 20-40 seconds to login - then you see a "hey this is new" screen, so getting to a workable app can take well over a minute. That's pretty amazing that this hasn't been fixed as its been this way for 6+ months - see reviews from April 2021 mentioning this.