Kimberly Fluellen
I have been banking with them since 2005 and have had minor issues over the years but nothing like the past two weeks! As everyone has stated I have not had access to my account or debit card since their "system upgrade". I've been calling and either the line is busy or they won't answer. I went by the Cascade branch and had to leave before I was able to get to the window due to super long wait times. I still don't have access to my account and this App is useless!
22 people found this review helpful
Citizens Trust Bank
31 August 2020
Thank you for letting us know of the issue you experienced . We are sorry for any inconvenience this may have caused you. If you are still experiencing issues here ( https://ctbconnect.com/core-conversion/ ) we have a lot of questions answered in regards to issues you may have come across since the most recent system upgrades.Thanks.
Cle Porter
Wow, I refused to give up on this app to make a deposit. A day and a half trying to figure out why I couldn't move forward after taking pictures of back & front of check, typing amount of check, and adding my email, the "continue" button would not highlight. I think a notice needs to be added to indicate that image was not captured correctly. I'm not sure if it was my email to support or my persistent in trying. But it finally worked.☺
6 people found this review helpful
Victoria Lewis
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This app rarely works with my fingerprint and I have to type in my username and password most times. Also, external transfers are not straightforward through the app. I can check my balance and make internal transfers easily. Overall, it's just ok. Would give a better rating if improvements are made.
2 people found this review helpful