MyOncor

Oncor Electric Delivery Company LLC

About this app

More power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor.

Features include:

REPORT OUTAGES
• Report power outage and street light issues
• Check your current outage status and your outage history
• Track estimated restoration times quickly from your mobile device
• View outage information using current location or Google Maps

MANAGE NEW SERVICE REQUESTS
• Start and track new service for your construction project
• Manage multiple properties and locations
• Access builder and developer resources

REAL-TIME ONCOR NEWS UPDATES
• Read articles from Oncor’s blog, The Wire
• Find important safety information to keep you and your family safe before, after and during severe weather
• Receive energy efficiency tips to help manage your energy consumption and save on your electric bill
• Stay up-to-date with Oncor social media accounts

*To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.

Ratings and reviews

My rating is solely for the app. If I could rate Oncor itself would be a zero! The app is really of no use when your trying to get updated about your power being out. It's been saying the same exact thing since Tuesday. It gives no time frame as to when my power will get restored. In the meantime I get to watch neighbor by neighbor get their powered restored while we are still out. Keep checking the site, no useful information.

I uninstalled the app and reinstalled it . The reason being, I opened the app this morning to make an outage report. It brought up my saved address just fine. When I clicked on one and began the report it froze up. I tried closing and reopening the app with no success. I uninstalled and reinstalled and can't get past the address confirmation. The same freeze up occurred on my Android phone. Oh! I also downloaded the app on my iPad and the same freeze up occurs. Any thoughtsh?

Sitting here with out power or heat...again. Trying to log in to the app, the app will not take my address, phone number, or meter ID. It locks me out for 10 minutes, but the best part is the 10 minute countdown will not count down unless I leave my phone on the countdown screen. If I close the app or navigate away from the countdown screen, it stops counting down. When I come back to it later it's resumes counting from where I left it. It's super frustrating!

What's new

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.