Amir Hoosain
Switched to Club Sim for the savings. The process was confusing and I didn't receive my SIM card prior to the port-in date for my number. Eventually it got sorted after I collected a card at a CSL shop. All was fine for a few months, but then my monthly auto-renew stopped for some reason, leaving me without service. It is almost impossible to reach anyone at their customer services hotline (I tried 5 times and succeeded once after a 1 hour hold). Their WhatsApp support responds after many hours.
2 people found this review helpful
Enoch CHIU
Bought the prepaid card inside the HK Express flight, just want use DATA. But can't because "not real name registered". It says on cover "only need to register if to be used in HK, but it's not true. Unreasonable to sell inside the flight. Should have stated clearly in the description.
H L
The WORST upgrade ever. Login from old ClubSim account is confusing, I have repeated the validation process like 3, 4 times. I have names all my cards, and now the names are gone, and I have to look up each card and rename them again. Some are installed into devices not so easy to be taken out. PCCW, you must be out of the freaking mind.
9 people found this review helpful