Seth Kaufman
SUCKS! Just spent a while setting it up, answering security questions, etc., and now it won't let me sign in. Keeps saying "There was an issue processing your request." (I think it's called incompetence.) The "Need Help Logging In" function says it has no security questions on file, which is bullcrap. My power is out for almost a day from the hurricane, and the PSEG website spews different, random ETAs re: power restoration. I hoped the app would give better info. What a waste of time.
96 people found this review helpful
suzie Morra
On more than one occasion, I've tried to make a payment and after clicking pay, it takes me back to the homescreen and doesn't say if the payment went through. Another time, I was charged twice. I guess the second payment rolled over into the next month but I wasn't happy about that. And now, one of my bank accounts has disappeared from the payment method list. The account works just fine and when I tried to add it back in, there is no option to do so. I gave up on the app entirely.
88 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Customerserviceli@pseg.com or by calling 1-800-490-0025 to speak with a service representative. Thank you.
Chris
You get way more detailed information from the website. I don't know why I can't see my energy bank, my useage by hour like on the website. I recently switched to time of use so I'm interested to see how it goes without waiting for my bill but the app only supports daily. Website has that information but logging in is a pain with the are you human check there every time.