Hanscom FCU Mobile Access

Hanscom Federal Credit Union

About this app

Access your Hanscom FCU accounts. Take charge of your finances on-the-go.

-Check balances
-View history and pending items
-Pay bills
-Deposit Checks
-Search history by date, amount, check number or transaction description
-Transfer funds between accounts and memberships.
-Send and receive secure messages
-Find ATM/Branch locations

Ratings and reviews

Everything about the app when signed in is fine, but I've had an issue occur now on several occasions where for some reason my fingerprint scan says it's "wrong" and then locks me out of the account entirely after a single sign-on attempt, resulting in having to call into customer service to reset. This is , in itself, rather annoying. It's even more annoying when this occurs on a Saturday after 4pm there's nobody to call until Monday, and I'm locked out of my entire account for several days.

I'm finding that I have a similar problem to one reported by others: the app seems to be grossly incompatible with Google Pixel 3's. Mobile deposit doesn't work - the view finder never snaps a photo of the check no matter how good the lighting and contrast are. There's no way to manually force the photo either. In fact, the UI elements don't appear to work at all. The only way to retry taking the photo is to close the app and log in again. After a few tries, my phone is hot to the touch.

Ignores portrait mode system setting. Many users like me only prefer to use my phone in portrait mode. However this app seems to override that setting and still rotates if my phone rotates. This needs to be fixed as it doesn't abide by the android development rules. No app should override the systems settings on its own.

What's new

New Push Notification Options: Implementing push notifications through the app for security and alerting .
New Secure Login Method: Authenticate your online banking login using your phone instead of receiving a secure access code.