![](https://play-lh.googleusercontent.com/a-/ALV-UjWEBvNSYsolicCJjOR2J_9Ub_JUTWbcqbg1-VjjPDvte2cK5hLD4A=s32)
Samantha Baxter
Terrible. They got rid of their loyalty cards so you have to use the app and the app doesn't work. Plus there's no way of earning points if you go into the store (no barcode for them to scan). I also can't order my pizza through the app--it just says it can't add the item despite them having everything when I go into the store. Don't switch over to a mobile app model if it isn't going to work??? Why release a broken app? It makes me not want to order from you.
6 people found this review helpful
Rapid Fired Pizza
5 December 2022
We sincerely apologize for the troubles you experienced. We'd be happy to take a look into this for you, please contact us at wecare@rapidfiredpizza.com. Thank you
![](https://play-lh.googleusercontent.com/a/ACg8ocJgfi1Xy-tQ5gq9Kkli2ewqVPcM1lXrj2pxUj6wVlVwYsfBNw=s32-mo)
Jennifer Dragon
- Flag inappropriate
- Show review history
After emailing them, they had me log out and log back in and then it started working - which I shouldn't have to do right after I installed the app and signed up. I'm not seeing where I can scan my receipt for points, so it looks like I'll be forced to buy my items on the app and give them my payment information. They need to add the feature to scan in a receipt for points so that I do not have to slow down my day to order on the app or get no points - which I probably won't do.
1 person found this review helpful
Rapid Fired Pizza
9 December 2022
We sincerely apologize for the troubles you experienced. Our customer service team has reached out via email. Please let us know if we can assist you further. Thank you
![](https://play-lh.googleusercontent.com/a/ACg8ocK6m8QRo-0RSmzrX-_D8PRB7UqkeQr6Xj_-6MZk3h-nLmeNpA=s32-mo)
Nikelangelo
Such a clunky app, locations should be selectable without location permissions, timeslot selection is sometimes unavailable, making you quit out of the app having to reorder, you need a dropdown menu btw with preselected options for the times like on the website, not a system level clock selection. Also, where is an option to save my card for future purchases?
Rapid Fired Pizza
25 June 2024
Thanks for your feedback! We're sorry to hear about this & want to make things right 🍕 Please reach out to wecare@rapidfiredpizza.com with your Pie Points account information & we'll look into this for you! Please let us know which restaurant you were ordering to as well if applicable. Thanks! Looking forward to hearing from you.