![](https://play-lh.googleusercontent.com/a-/ALV-UjUzzqd_L35KogyOhacI06-CvdhRegypqwSwCBI8c2qA9G1rKVY=s32)
Jennifer Sapp
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5/24/24 - I used to love this app and had it on every device until the latest update. I truly understand that ads are the only way to provide free service, but when I can only get 10 pieces played between ads (several requiring me to close the app entirely because they do not provide a way to exit even after several minutes or cause the app to crash), I can no longer enjoy this site. In response to the developers' message, I did contact you but got nothing back.
6 people found this review helpful
We apologize for the miscommunication! We usually respond to all requests in 24-72 hours. Please check your spam folder - our message could have got there.
![](https://play-lh.googleusercontent.com/a/ACg8ocK_HWzyWlAPMJ-_viPKvD67GIE9fh5KOiTJzpkEY3Kqzi3xOg=s32-mo)
Brenda Koonce
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Loved it until recently when ads pop up during working on puzzles, not just between. And many of them I can't close (yes I waited long enough) without killing the app. Very disappointed in the change. Additional information: now that the random ads appear, the app freezes quite often when they are trying to appear. I hope that can be fixed. 5/6. Unfortunately the puzzle freezes most of the time before the ad even appears. I will try though.
12 people found this review helpful
Thank you for the feedback! We apologize for the unsatisfying playing experience. Please, send an email to support@jigsawhd.zendesk.com and provide the screenshots of the ads that freeze the app so that we can identify the advertisers and block the ads. Your help is truly appreciated!
![](https://play-lh.googleusercontent.com/a/ACg8ocL4t673AfVs4gCSMhW_KltBgLa_5ojPCEGqg8PZJwl5dPC2bg=s32-mo)
Alice Levy
I Love this app + find it Addictive! Beautiful pictures + plenty of choices of puzzles, styles, # of pieces, background colors. But I Hate the new sound of tiles clicking in.. its so tinny + annoying. I like to keep sound on but wish there was a choice of sound or that I could revert back to the old sound which was very satisfying.
5 people found this review helpful
Thank you for your helpful criticism 💗 Everyone who helps us to improve the app receives a gift 🎁 Kindly contact us at support@jigsawhd.zendesk.com so that we can send it to you 😃