My Virgin Media

Virgin Media

About this app

If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. In a few simple taps control your account from the palm of your hand, wherever and whenever you like.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2

Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.

Ratings and reviews

Can't even log in since they're merged with o2. Update: inconsistency has nothing to do with case or cookies, I've had numerous calls to support, and the fundamental problem has been incapable of resolving twice now. Virgin way of dealing with it comes down to "well..we are working on it, you still can receive data and pay bills" Absolutely oblivious of what quality service is

Just bought 18 months contract. Really hard to log in either on website or app. Any process you start and let's say you minimalize the app or website it forgots everything you put in. So each time you copy some acc numbers area codes etc it just restarts straight up. So far 45 minutes wasted on only signing in process. And yes my cookies settings are OK.

Doesn't work. When trying to log in it asks for biometrics to be sent, I do that and it simply takes me back to the original page I started on.. pointless app. Cookies are enabled on my browser. When I try to reset my password "sorry something went wrong" when I try to log in it puts me back in circles.

What's new

Bug fixes and quality-of-life improvements