A Google user
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Don't try to change or get a refund on your ticket.... It Won't happen. (They did offer a voucher... I think however nothing I have recieved yet Seemed like hours on phone with "customer service" with them issuing me approximately $10 refund, my total was between $700 and $800. They were very difficult to understand and follow after multiple times on hold while "she checked on something" (it was a Very trying experience and I am a pretty patient person in general). Very Poor Customer Service....
52 people found this review helpful
A Google user
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I wish I could use 0 star..... theres no point in downloading it. Since I've downloaded this app I haven't been able to look anything up. Everytime I try to, it will tell me "something is wrong call customer service". Once I call them, they try to get me to book right away instead of figuring out if they can help me with the app not working. Yes I want to book the flight, but one thing is I like to see all possibilities before I get one, something that if I do over the phone, we'll be on that phone for hours. It's just very disappointing compared to what I was expecting.
42 people found this review helpful
W K travel, Inc.
14 December 2018
Hi there, thanks for letting us know. We're sorry you're experiencing technical difficulties while trying to find your flight. For further assistance please leave a message via email at android_feedback@fareportal.com. Our team looks forward to helping you get this fixed!
Hanoon Ibrahim
Unreliable customer service. Asked to change the departure date but couldn't get a clear answer. Requested cost and procedure details, but they didn't guide me through the process. Had to follow up repeatedly, over eight times, and waited over a week for a response. Finally got a call only after the passenger bought a new ticket and reached the destination.
5 people found this review helpful
W K travel, Inc.
14 June 2024
We are sorry to hear that your experience was not satisfactory. Please, don't hesitate to contact us at feedback@onetravel.com. Our travel experts will be happy to help you!