Wing Ying Chow
After the February 2023 update, like many others, I found the following issues: can't download photos from the app, error: No permissions granted. Please check device settings. the app constantly logs me out, and requires entering a password to log on again double notifications for the same update In general, the app would be better if it provides an option to download all photos automatically rather than forcing me to download each one by hand.
2 people found this review helpful
Connect Childcare
20 February 2023
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option.
Fiona Hale
The UI is not as intuitive or extensive as Famly for parents. We've lost a lot of basic functionality when our nursery switched over and I feel much less connected with our children at nursery. The app is buggy and constantly needs to be closed and reopened. Maybe you wouldn't notice how poor it is when you've never had a different app but having had a better one, this feels like a big regression. I'd consider moving nursery for better comms.
Connect Childcare
26 September 2024
Thank you for your honest feedback. We're sorry to hear the app hasn't met your expectations and that you feel less connected since the switch. We appreciate your comments on the functionality and bugs, and we'll share them with our Product Team to help us improve the experience.
Eloise Brown
Absolutely love the app. I've loved getting updates of what my little one has been up yo. The only downside is now he's started school and I want to download the pics to keep, I'm having to download 1 by 1. An option to download all at once would be great and save time as I can't start the downloads and do something else. If it want for that I would have given it 5 stars
Connect Childcare
26 September 2024
Thank you for your review and feedback! You can request the Learning Journal report from your childcare provider. It’s a collection of practitioner observations, celebrating milestones and tracking development. This will be shared with you by your provider at their discretion.