Snapper Mobile

Snapper

About this app

Your all new Snapper companion app for Android, with redesigned interfaces and optimised functions.

Using your Android smartphone with near field communication (NFC), the Snapper Mobile app is the essential partner to your Snapper + card.

Simply hold your Snapper card to the back of the phone and after a one time log in, instantly check your balance, recent transaction history, top up with no transaction fee, and buy a travel pass - anytime, anywhere.

Features:

LOG IN - For a seamless and secure experience, you are required to log in to your registered Snapper account when you first launch the app. If you haven’t registered your card before, you can create an account and register it from within the app. Note, you won’t have to log in again unless you choose to log out from within the app.

CHECK YOUR BALANCE - See the real time balance of your card at a glance.

TOP UP - Instantly top up with no transaction fee. Use the dial to select a top up value, or tap to enter your desired amount. The app will remember your last top up amount to make the next time even faster.

BUY A TRAVEL PASS - Relative to your card's concession, travel passes will be available for purchase and instantly loaded to your Snapper.

TRANSACTION HISTORY - Instant, detailed, clear, and displayed in real time - you can view the latest 20 transactions on the card. Icons indicate transport transactions, retail purchases or top ups, alongside a running balance and individual transaction values. Transport transactions can be tapped to display:
- The unique stop ID
- Separate Tag on and Tag off fares
- Date and times

SAVE PAYMENT DETAILS - Highly secure and accessed by a 4-digit PIN you can save your payment details for a seamless Snapper top up experience.

REGISTER - Instantly secure and protect your Snapper card should it ever be lost or stolen, from within the app.

VIEW CARD INFORMATION - View all the detail on your Snapper card at a glance. Check your 16 digit unique Snapper card number, concession, or if you have a pending IOU.

IN APP FEEDBACK AND SUPPORT - Did something go wrong? No need to find a phone number - help is easily accessible from within the app. Select “Customer Support” from the account menu and send us your query. Snapper support will respond directly.

Ratings and reviews

This 3.0.1 update is absolutely useless on my phone. The NFC function required 20 attempts to read my card, never an issue with the old app. Once I finally got the card read, the UI was extremely hard to use as it was spread out too far. For example I couldn't see the buttons after picking a top up amount. I couldn't see the pin entry, hidden by the keyboard. Signing in, the prompt for password was hidden under the keyboard. It kept complaining about the connection, on Lambton Quay. Fail!

The new update is dreadful. It constantly gives errors when topping up your card, telling me there is a problem with my card. You have to close the app entirely for it to scan your card again to add the top up. It's much slower as well, especially with the additional pop-ups. Everyone I know has had issues with this new app.

To have a company tell you over a series of years why some aspects of their online service have become limited due to the rebuilding of their site. Now? You're promoting an upgrade but now what I can do with my account and registered cards has all but been taken away. Useless. They're a business, sure. But shouldn't some of their considerations be about us than a sliding bar, creating a second way to pay next to the one, the one less problematic, that has always been there. Come on guys.

What's new

This release includes a UI revamp to improve app usability, updates to messaging around payments to make collecting credits or passes easier and increased password requirements for security.

It also includes the addition of the ability to enable or disable background card scans.

Bug fixes:
- Purchase gateway improvements for payment cards associated with two factor authentication
- Expired passes no longer count towards the maximum for pass purchases
- Card scanning improvements