![](https://play-lh.googleusercontent.com/a/ACg8ocLi4UJ_Yn_x0c6YlQregdx2qqIVWFWX8r9-nx3Ftj4hsZFihw=s32-mo)
Ruaridh McKay
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This app tries to do everything -- it doesn't need to. Homepage is too cluttered and visually distracting. No need to show all customers railcards, best fares and updates across ALL lines - personalise or pare back. Plan and buy section is pretty good, but cannot show etickets in app and the journey to add them to wallet/get a pdf is convoluted. Refund journey seems poor. Live trains nice and simple. My tickets a mess. Menu repeats the tabs at the base, why? Are all features really used?
OnTrack Retail Ltd
18 March 2024
Thank you for sharing your thoughts with us! We have a feature that lets you customise your home screen if you feel that the homepage has too much information. Simply click on the settings icon in the upper right corner and you can select which ones to show. We are also working on a few upgrades to enhance the ticket management process. Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocLHM35EnLJEmbcxorfFNIFeN9yV9X8U2p11TTOPZQG4TqN2zg=s32-mo)
Nkem N
on the whole the app is good, however it can be glitchy at times. They've made a change, not for the better, whereby all bought tickets are not stored in the same place. So if you have to retrieve them by going via My Account, you're sometimes presented with an error message which will not allow you to go any further, therefore can't access the tickets. I've reported it, but it's been a few days with no response
![](https://play-lh.googleusercontent.com/a/ACg8ocK0p1LaJdzt3Geu1SaT4TIXoN3Ip_2HZyQjmmB4qXpNNtCAvg=s32-mo)
lou smith
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I've updated my review as I recently reinstalled the app and it's now functioning well, as before it appeared to blip. When functioning correctly it's a really useful app. Have added a couple of more stars but leave the original review below. "What's happened to this app? It used to function really well. Now it takes ages to load. Impossible to check train times as it takes too much time to load. Very slow functioning app probably a bit like the train service."
3 people found this review helpful