![](https://play-lh.googleusercontent.com/a-/ALV-UjXkc4HPHNzw_xhybGObcJjogk2zuJlMFTY1mEwwDLeJMmJhj4LYZA=s32)
Victor Queiroz (Vi)
Extremely slow and unintuitive experience. It's definitely not a native application. It has no reliable ability to keep your navigation through the application. If you're trying to find a professional, prepare to have a really bad time. The experience will be almost at the level of their competitors. I really don't recommend the applications of this health insurance. Both the web and mobile. It's hard not to expect this from a Brazilian management and the self-entitled national "senior CTOs"
SulAmérica Seguros
3 July 2024
Poxa!
Queremos muito te ajudar! Você pode por favor acessar o link https://portal.sulamericaseguros.com.br/mobile/ e contar pra gente mais detalhes do ocorrido?
Agradecemos pela colaboração e compreensão,
Atendimento Mobile
![](https://play-lh.googleusercontent.com/a-/ALV-UjW1jlU-Peqr3LNTHd0eStqkLebsT-lfQcH5OPEXF7qK8kc4g1Y=s32)
Leandro Francischetti
Has the card number and all needed info, but it's as slow as a slug (no, I think they are faster than the app). If I ever need any information other than my card number to get attendance in an emergency, I'll be dead waiting for it to load...
5 people found this review helpful
SulAmérica Seguros
5 March 2024
Olá Leandro.
Seguem algumas dicas para melhorias no app.
Realize a limpeza de Cache e entre com o CPF. Se possível, gerar nova senha.
Caso a dificuldade persista, nos envie detalhes através do link https://portal.sulamericaseguros.com.br/mobile/ para localizarmos seu cadastro e te ajudarmos? Obrigada pela compreensão, Atendimento Mobile
![](https://play-lh.googleusercontent.com/a-/ALV-UjVf2KjbmLvvr-xBoxDUh65h7WjN9EVIfdhBP1wRgi9IigZKQlHT=s32)
Juan José
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In the emergency video Services, althought the consultation is accepted, no doctor responds. When scheduling an appoinment with a specialist althought it's done, an error msg always appears. In short, the app is only used to search for data from clinics/doctors and the medical card.
7 people found this review helpful
SulAmérica Seguros
13 October 2023
Olá Juan José.
Sentimos muito pelo inconveniente :(
Você pode nos enviar seu questionamento através do link https://portal.sulamericaseguros.com.br/mobile/?
Agradecemos antecipadamente pela colaboração e compreensão.
Atendimento Mobile