
Reuben Govender
The September 2025 update has problems. When I tried to place a simple order for collection, I keep receiving an error to "Resolve basket issues" and it won't let me complete check out. Considering I have used the older version of the app for more than 3 years without problems, this update is very disappointing. The search functionality, which tries to update as I type a search term, is not great. Please consider a search function which isnt updating while the first word is being typed.
Nando's Digital SA
7 September 2025
Hi Reuben, thank you for your feedback. We are really sorry for the trouble and we appreciate you bringing this issue to our attention. Let our team know at customercare@nandos.com so this can be looked into further.

Angelique Cradick
This new update is absolutely shocking!! It won't allow me to check out claiming I need to resolve cart issues first. There are absolutely no cart issues. This whole update is the worst experience ever. We actually have given up on 3 separate occasions and gone elsewhere. I have sent a complaint to Nandos, but no feedback , nor has the issue been fixed.
Nando's Digital SA
15 September 2025
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at customercare@nandos.com so our team can look into this.

Zaheera Aboo
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The app forces you to order a drink since it's required even when you choose an option without a drink. It also won't let you choose cash on delivery and lost the option for choosing card machine. just keeps saying payment failed It also tried to force you to accept location
Nando's Digital SA
2 September 2025
Hi Zaheera, we sincerely apologise for the troubles you've had with the app. Please email us at customercare@nandos.com with the details of your experience so we can help sort this out.