Brigid
I enjoy the game, however I am confused by a few things. Every single time I open a game I get the intro "how to" prompt. I don't see why I need to be shown how to remove an ice block after 200 levels, I'd rather see a "how to play" feature added somewhere in case a review is needed. I also don't get why there's locks on the home screen. I was hoping to unlock puzzles as time went on.
Hello Brigid! We appreciate your feedback regarding the gameplay experience. Your input has been relayed to our development team for their consideration. We value your support and appreciate your understanding as we strive to continuously improve the game.
Sarah Lamp
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I've been playing Tens! for several years, before the update I would have given it 5 stars. I liked the game so much I paid to have the ads removed back in 2018. After updating the app, the banner ads are back and I need to watch ads to rotate pieces again. I have none of the things I unlocked previously, and I'm only able to play levels (and I also lost my endless version high score). 8/7-Sent another email 8/3 and still haven't received a response. 8/19-another email sent, still no response.
2 people found this review helpful
Hi Sarah! We apologize for any inconvenience. We can see that you have been contacting us for the same issue. Please try reaching us through in-game Settings (Open Game > Settings > Click Mail icon) so we can find look into it further.
Laura Nolastnamegiven
Would've given it 5 stars before this new version. I wish there was an option to return to the previous version. I don't want to play 'levels' which are capped at a certain number of points, or whatever. I want to go & go, & see how high a score I can earn. Please either return it to the previous version, or re-release the original version, so I can download that, instead. Very disappointing.
3 people found this review helpful
Hi there! Thank you for your feedback. We understand your inconvenience with the new version. Unfortunately, we can't revert to the previous version instantly, but we'll pass your suggestion to our development team. For more feedback or assistance, please email us at support@kwalee.com. We appreciate your support.