PerfectServe Practitioner

PerfectServe, Inc.

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About this app

This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings.

Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members.

PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration.

WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN:
- Send a secure message to colleagues, including text messages, clinical photos, voice
messages and group messages.
- Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®.
- Securely call patients while protecting your caller ID privacy and overcoming caller ID
block. When you call a patient, your office number — not your personal mobile number
— appears as the caller ID.
- Instantly sign on or off call or change who is covering call. The changes take effect immediately.
- Easily change how you are reached based on your predefined communication
preferences.
- Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic,
etc.) with just a click. All communications will be automatically routed to the right back-up colleague.
- View and manage patients assigned to your group and manage which provider is caring for each.
- Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed
revenue recognition.
- Access 24/7/365 personal assistance from the Support Center.

PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe.

SIGN-IN INSTRUCTIONS:
Upon initial sign-in, please use your provided PerfectServe username and password

Ratings and reviews

Very glitchy. Messages often arrive with no notification until I open and unlock my phone for another reason, despite settings allowing notifications. Attaching pictures is successful less than half of the time, and often ties up the app after an unsuccessful attempt, crashing messages I'm trying to send without attachments to other consultants, until I turn my phone off and back on (not just close and reopen the app). Very frustrating to use, and often fails in emergencies.

App doesnt consistently push notifications. It will fail to send a message & reminders until I receive the reminder phone call & then I get all messages with original time stamps. That makes it look like I got the messages on time when I didnt. I have contacted PS multiple times & they tell me it's working & close the issue as resolved without a fix. Problematic app, not helpful support, & marginal customer service. If my health system didn't demand it I would drop this app immediately.

Nothing perfect about this app. As a physician I find it extremely frustrating to use. I have a new phone and can have perfect internet connection and the app will still have connecting errors. Once it finally decides it is connected it wakes forever to actually load the messages. I cannot wait until my hospital system ditches this app in the next few months.

What's new

* Fixed an issue where the directory is not loading.