Мой Дом.ру

ЭР-Телеком Холдинг

About this app

Free application for Dom.ru clients. What you can do through the application:
CONNECT SERVICES ONLINE
Fill out an application for Internet and TV connection completely online in a few steps - without unnecessary calls to the operator. Monitor the status of your application and manage your contract after connecting services in one application.

MANAGE THE CONTRACT
Log in to the application using your contract number and password. Authorization using a linked phone number or email is also available. If you have several contracts, add everything to the My Dom.ru application and switch between them without entering your login and password again.

MANAGE SERVICES
See the characteristics of your tariff: Internet speed, number of TV channels, what services are connected and their cost.
If you are not satisfied with the current characteristics, change the tariff, connect and disconnect additional services, or suspend them during your vacation. The application allows you to manage speed bonuses, antiviruses, TV channels, subscriptions to online cinemas and services - Litres, VK Play, Yandex 360 and others.

MANAGE ROUTER DOM.RU
Reboot your TP-Link EC220-G5 router or turn off Wi-Fi on it directly through the application. You can control the router from home and remotely via mobile Internet. Also in the application you can view information about connected devices and change Wi-Fi network settings.

RUN DIAGNOSTICS AND INTERNET SPEED TEST
Run diagnostics to find out if everything is ok with the Internet and TV. If something is found, we will fix the problem or offer a solution. Test your Internet speed to make sure it matches your plan.

PAY FOR SERVICES
Keep track of what you paid for and when using your payment history.
Pay for Dom.ru services in any convenient way - by credit card, through the fast payment system or SberPay.
Set up automatic balance replenishment - services will always be available, and you will not waste time paying for them. If the service is needed, but you cannot top up your account yet, connect the promised payment.

LEARN ABOUT PERSONAL OFFERS
Take advantage of offers that are only available in the mobile application. New bonuses from Dom.ru await you every month.

CONTACT SUPPORT
Write to the chat or email [e-mail] - we will answer any question. Receive notifications about maintenance work and network emergencies in the application.
Leave your feedback and suggestions - they will help us make My Dom.ru better.

Ratings and reviews

Повысили оплату и выключили чат с поддержкой

Ужасно работает чат поддержки.

Достали названивать. Даже после просьбы не звонить. Ещё раз позвонил чтобы напомнить, что не надо названивать - а они трубку не берут.

What's new

• Обновили дизайн пакетов каналов. Теперь вы сможете подробнее ознакомиться с их наполнением и посмотреть телепрограмму. В одном месте можно будет подключить, продлить подключение или отключить любой пакет.

• Добавили возможность на время отпуска приостановить не только интернет и ТВ, а также подписки и пакеты каналов.

• А ещё реализовали новый формат сторис, чтобы спрашивать ваше мнение.