![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Hardwarw is great but the app is trash. Every version has been broken. After I replaced the cartridge on my device, everything about the app fell apart. The app couldnt communicate with my device anymore so I removed and havent been able to pair the device for weeks. Working with support and they dont even know what the problem is. The app crashes when simply trying to pair a device. If you can't manage to get hardware to pair to an app, is it really "smart" hardware? Unacceptable software
2 people found this review helpful
Hi there, Jarrett! We believe our Support team has already provided you the instructions to solve this problem. But thank you for your feedback! Really appreciate that. ;)
![](https://play-lh.googleusercontent.com/a-/ALV-UjWC1GNqxjzYyx7_C2yjIiCxf5Bvczsp6G-5EEsviGOXmaotFqI1=s32)
Jeremy Diaz
App doesn't work! Got a new phone and had to repair my eva smart device. I followed the instructions to pair and it just keep failing! Having to repeat everything over and over with no avail. I see the device putting out a wifi signal but the app fails every time to connect to it. Very irritating considering how over priced this is for this feature you can't even use. Makes no sense.
![](https://play-lh.googleusercontent.com/a/ACg8ocIZVnTMMZPkMpJjwX2fxKc_PSneoddAYsPCYGCmzJSTwxu_6Q=s32-mo)
Foo Bar
This app is pathetic. I set it up the 1st time last year, it worked, now it won't recognize the device. Tried to add again, during the pairing, it would not connect to any wifi, including my phone hotspot. No matter what i do. The premium pricing is entirely due to the bells & whistle of wifi and app functionality, as the cooling part is really simple, as u see many similar products on the market today for far less w/o it. Shame on us for falling for it. Shame on you for a crappy app.
4 people found this review helpful