S.
First, the app takes FOREVER to load. Second, BEWARE!! They charge a VERY hefty fee to pay your bill with the app. This is IN ADDITION to your interest and may actually be more than your interest. I was asked to pay almost $13 in fees to pay my bill of $102. I think I'll just pay them with a paper check.
6 people found this review helpful
Rachel Canterbury
I HATE this app, and also their website. Takes 3-7 minutes for the thing to login, if it works at all. Doesn't seem to matter how many bars I'm working with. Has caused me to pay late several times bc I just give up and try again later. Once it's loaded, it's fine. That said, it's the only reasonable priced insurance that covers wildfires for tiny houses. I really hope they fix this soon, or have a way to pay over the phone. Be wary 😟
7 people found this review helpful
A Google user
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So many issues with this companies website, app, and phone system. I was overseas and could not even load the website, neither was the app able to connect/update/whatever. Thus, I was left with long distance phone calls while waiting on hold for what seemed like a lifetime. Fast forward to today...I cannot pay my bill using a BoA VISA because the mailing address is in a different country...extremely disappointing yet again.
12 people found this review helpful
Imperial PFS
11 February 2019
Hi Stephen, Unfortunately international access to our system is restricted to protect our Customers' payment and loan-related data. We apologize for the inconvenience! If you continue to have trouble and aren't able to get in touch with your account executive, please feel free to email us at imperialpfs@ipfs.com. -IPFS