![](https://play-lh.googleusercontent.com/a-/ALV-UjWE7tQm1xTXk5mnaggMlteqtDuC_giij2lc3k_mKpNizz4do7F5=s32)
Chris Muhrer
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The app says I turned off sms and email notifications, but I keep getting them. Every time there's a notification, I get a text, email, and push notification. UPDATE: Amenify responded and said they took care of this issue for my account. They did not. Just got an email, text and push notification
2 people found this review helpful
Dear Chris,
We apologize for the inconvenience caused by the continued notifications. We have addressed the issue and turned off SMS and email notifications from our backend as well. You should no longer receive these alerts. Thank you for bringing this to our attention.
Best regards,
Amenify
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Jewel S.
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There is no phone contact. It takes multiple emails to resolve anything. I changed rating from 1 to 3 stars & now to 4 stars. Once you find a good cleaner, repeat service is ok. Cleaning service used 6 times, and twice they had to come back to complete the job. As others pointed to, the subscription charges full price after the 1st month discount, so it's not really worth it. It's not an easy service to use when it doesn't go well & they come at "some time on your chosen day." Yasmin is great.
15 people found this review helpful
Dear Jewel S.,
We apologize for the inconvenience you've experienced. Our aim is to provide high-quality, efficient services and we clearly missed the mark in your case. We operate mainly via email to keep accurate records. We are actively reviewing your cleaning service concerns and evaluating our billing procedures. Thank you for your patience.
![](https://play-lh.googleusercontent.com/a/ACg8ocL0Qc6L5i5ZZmKTZ4SbD7VFqd6We00fwd2MwH-HGmCjUpM1ww=s32-mo)
Ursula G.
They need to really do an overhaul of their app. They give you credits but then apply ones that are not expiring to your booking instead of applying the oldest credits that are expiring so you lose your old credits and then use up the new credits allowing you to lose all of your credits. Their fees are enormous on food purchases (25-50% of the food total) and then there's no way to correct problems as they outsource the food delivery to a third party company. The app is terrible.
5 people found this review helpful
Dear Ursula, Thank you for your review. All non-expired credits can be applied during checkout irrespective of whether they are new / old. The fee is there to cover expenses and most of it goes to the hard working delivery partners - Amenify does not make a profit on food / grocery and is an enabling platform for the same.