A Google user
This is a remarkable system. It has allowed me to transform my business. For my industry, having this type of lock monitoring capabilites actually has increased my revenue. On top of all that, they have incredible customer service and they are very responsive. If it's in your budget, consider this upgrade. My team and I are very happy with the results.
11 people found this review helpful
Nexkey Android
21 July 2019
Thank you so much for your review!
VerRonica Lopez
It takes 24-48 hours to actually use the app and gain access....Ive only been able to gain access 1 time. The 2nd time I had forgotten my password, and the only option to reset my password is to send a code to my phone, however, I no longer have access to the phone connected to that number.... therfore, unable to unlock the door to do my laundry. Frustrating. Tonight, being the 3rd time, still, unable to get in. Very frustrating. Starting to think I might wanna just do laundry elsewhere.
1 person found this review helpful
Nexkey Android
27 August 2021
Hi VerRonica, sorry to hear this. If you've forgotten your password you can reset it by email. Please contact us at support@nexkey.com and we'll be happy to help you.
Michael Pierce
I like it, but my counterparts have iphones and they have options that I don't on a android, need to be the same options across the board, they can make the door stay open for a certain amount of time on iPhone, you can't do that on Android, auch a shame.
1 person found this review helpful
Nexkey Android
24 June 2022
Hi Michael, thank you for the review. The iOS and Android apps both have the same features. Specifically the one you mentioned about keeping the door open for a certain period of time. If you don't see the feature it's because you haven't been given permission to do so by the Key Administrator. Please contact us at support@nexkey.com for more info.