Snap Send Solve

Snap Send Solve Pty Ltd

About this app

The easy way to report local issues.

We’re on a mission to build cleaner, safer and smarter communities.

Snap Send Solve makes reporting community issues in Australia and New Zealand simple.

Your reports are instantly sent to the responsible authority with the necessary details for a speedy Solve. No need to know who to contact, then wait on the phone or write long emails.

Snap Send Solve has empowered Snappers to lodge millions of on-the-spot reports. From dumped rubbish to graffiti, abandoned trolleys to water leaks Snappers are helping make their communities a better place to live. Use Snap Send Solve and become a Local Legend today!

We’re working hard to make Snap Send Solve the best community reporting experience. We think you’ll love it because:

IT'S FAST, ACCURATE AND ACCESSIBLE

Use your phone to send your report on the spot — no googling complicated webforms or waiting on hold to speak to customer service. Whether you’re walking on a city footpath or a bush track, Snap Send Solve is available everywhere in Australia and New Zealand.

THERE'S NO GUESSWORK

Snap Send Solve automatically directs your report to the responsible authority based on your chosen location and incident type. You can Snap and Send without spending time figuring out who’s responsible for the Solve.

YOU'LL BE A COMMUNITY CHAMPION

Join the hundreds of thousands of Local Legends who are improving their local areas with just a few taps. Play an active role in building your area’s liveability and help create cleaner, safer and smarter communities.

Have questions or feedback? Get in touch at [[e-mail]](mailto:[e-mail]).

Ratings and reviews

It's good when it's referred correctly but unfortunately I don't seem to be able to manually choose the solver and the last two have come back as pointless because Brisbane City Council doesn't deal with it or needs more evidence and closes it instantly. Both times would have been better dealt by the Department of Transport and Main Roads but nope - useless council is all I'm able to have assigned. If someone's keeping bins out to prevent parking, they'll get on it right away though.

The snapping part works fine. The issues come after that. One solver, the Latrobe Valley Shire. They asign the snap to an internal job but they don't tell you which snap id their job is assigned to. Unlike other Solvers. The app only lets you see up to 40 snaps all the previous snaps drop off the list. Nothing ever ends up in the closed list. if the snap is reassigned to another solver the only way to track this is via emails. SSS have no phone number/chat box for support.

Needs better integration with existing Auckland Council reporting services. I usually get an email back about a week later saying I should contact council directly. This is a bad user-experience. Noise: would be awesome to be able to file a noise complaint. With immediate response. Roaming dog: I see several each week, and it's a problem. This app could help solve the issue by making reporting stray dogs easy. Parking: app doesn't let the AT parking team know directly.

What's new

- We’re always making improvements, big and small. Location is a big deal, and we’ve made a small change that will have a big impact on getting it right.
- How you rate your Snaps is now faster and simpler. Solvers use your feedback to constantly improve, so we hope to hear from you more often how things are going.