Travelex: Travel Money Card

Travelex Central Services Limited

About this app

The Safer Way to Spend and Transfer Money Abroad

Experience ultimate convenience with the Travelex Money app. Easily top up your Travelex Money Card, check your balance, view recent transactions, and order cash for delivery or collection from one of our stores.

Accessing foreign currency while away has never been safer or easier. Whether you’re buying Dollars in real-time or quickly purchasing Euros before a city break, the Travelex Money App offers total peace of mind, with all your cash safely stored on a secure card.

The Travelex Money App is the perfect travel companion for holidays, global explorations, or business trips. By downloading the app, you choose a faster, safer way to spend while you travel. Enjoy features such as:

● Lock-in your exchange rates.
● Use your card at millions of locations, wherever Mastercard Prepaid is accepted.
● A Wide Range of Benefits in One Travel App
● 24/7 global assistance to replace your card or provide emergency cash
● No ATM charges overseas*
● Platinum benefits from our partners
● International Cash Exchange at Your Fingertips

*While Travelex does not charge ATM fees, some operators may charge their own fees. Always check before using an ATM.

— Want to get in touch? —
● United Kingdom - https://www.travelex.co.uk/travel-money-card/contact#
● Australia - https://www.travelex.com.au/travel-money-card/contact#IPN
● New Zealand - https://www.travelex.co.nz/travel-money-card/contact#IPN
● Japan - https://www.travelex.co.jp/travel-money-card/contact

Ratings and reviews

I never leave reviews but this service has failed some users. I acquired the card on the way to London. I liked the ease of use and the ability to transfer funds. 2 years later and I find that the company no longer services the US. NOT ONLY did they not reach out to anyone effected (I happened to visit their site which is how I found out) but there was no offer of cash out or other options. Plus I am now being charged for a non use fee during a pandemic when I cannot travel;hence ⭐⭐

I have called and emailed customer service multiple times about being unable to top up my card on the website or app. Guess what I was told to do? Use the app that doesn't work. They also have terrible customer service. I have requested 3 times to have my information changed and they changed it to the completely wrong information twice! Incorrect email, name, after I spelled it for them and they spelled it back, twice! Prior to now I had no problems. I'm canceling when I return to the States.

Do not use this currency service. My wife went to Italy for our honeymoon and had a multitude of issues with Travelex. We intended to transfer the days budget onto the card instead of the entire duration of the honeymoon, just in case it was stolen. We were never able to do that however do due to some serious issues with the app. I also called multiple times and tried to add funds, but was kept on hold indefinitely and wasn't able to add anything. We ended up using local ATMs. Very disappointed.