Territorial Savings Bank

Territorial Savings Bank

About this app

Bank securely with the easy-to-use TSB Mobile Banking. You can now manage and access your Territorial Savings Bank accounts when it’s convenient for you.

Features
•View account balances and transactions
•Transfer funds between your TSB accounts
•Real-time alerts to manage your TSB accounts
•Security features to manage your TSB Visa Check Card
•Receive and pay your bills
•Pay friends and family with Zelle®
•Deposit checks into eligible TSB accounts
•Find our ATM and branch locations


Security
To ensure the safety and privacy of your account information, we provide some key security features in Mobile Banking:
Authentication – You are authenticated for every interaction with Mobile Banking.
Encryption – We use 128-bit SSL (Secure Socket Layer) encryption for all transactions.
Fraud Detection – We incorporate mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
Audit Ability – We provide full audit capabilities through event logs and event-based reporting.
No Identifiable Information - We don’t save any files with your personal or financial information on your phone. That information stays strictly within online banking.

TSB Mobile Banking is available to Territorial Savings Bank customers that qualify for TSB Consumer Online Banking. The TSB Mobile Banking app is available at no charge. Your mobile phone service provider may charge for text messages and/or web access. Please check your plan for details. Carrier plan may limit access outside the US. The Bank cannot be held responsible for the availability or speed of your mobile phone service provider’s network. Mobile network or WIFI connection required.
Eligibility and/or enrollment may be required for certain features of Mobile Banking. See our Mobile Banking Agreement for details at www.TSBHawaii.bank.

Ratings and reviews

Needs another update. When I initially try to use the app, it will show the notice that I dont have network connectivity. Then I'll close the app and open it again and only then it will finally work, I have to do this every time I want to use it. I know for a fact that I do have connectivity, good reception and am also using wifi and that this isn't an issue of trying to use it while they're doing "maintenance".

This app is easy to use once I get in. It blocks me from logging in frequently. I just uninstall the app and go to the play store to download it again. No problems after that for a while. Then it does it again. It's just a pain to uninstall and installing it again. I don't know if this problem is unique to me or if it's happening to others.

Great when it works. Often password doesn't work, have to try 2-3 times, it hangs and gives an excuse of "intermittent connection error." Had to uninstall or turn off wifi then install again and it usually works. Used to call the help number so often, they recognized me by my voice. Pretty glitchy. Update: since new facelift, app looks pretty with new lights and colors. Still the same old horrible experience as ever. 😥 New message: "An error has occurred, please call for assistance." Lame...

What's new

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.