David Briggs
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Not happy paying a monthly subscription. Their main points to justify $16-$25 every MONTH. 1. Maintenance and Updates (many co's selling hardware offer firmware updates w/o charging monthly. 2. Support Services (customer service is almost standard since the birth of business...next) 3. Data Storage (This isn't a bad idea. Logging who's entering the property through the doorway. 4. New features (really? That's what eKey 2, 3, and 4 are for) No justifiable reason to charge everyone $300 a year.
Hi David Briggs, we’re sorry you experienced difficulties with the app amongst other things. Please reach out to our support team at suprasupport@carrier.com, and we’ll work with you to resolve this issue. Your feedback helps us improve.
Brittany Ribble
Recently I have had to reschedule with two clients because my the supra app either wouldn't open, would freeze, or just kept giving me a black screen when trying to open the box. It's also kelt beeping for minutes at a time in attempt to open the box without success. This has only been an issur for a couple of weeks, but I need it fixed soon if I'm going to stay in business.
7 people found this review helpful
Hi Brittany Ribble, we are sorry for the frustration the issue has caused. we would be happy to help in any way we can. Can you please send us an email at suprasupport@carrier.com so we can contact you directly?
Marcella “Listing Queen” Johnson
This app keeps freezing and will not allow entry of the pin # to gain access to the Supra lockbox. Also, the screen goes blank when attempting to obtain the key. After closing the app several times, a pink box appears with an error code. My sincere hope is this gets fixed asap. It is too, too HOT (90°+) to stand outside trying to gain access to a lockbox while the app is going bananas AND its challenging to stay on touring schedule because so much time is wasted trying to gain entry to homes.
12 people found this review helpful
Hi Marcella “Listing Queen” Johnson, we are sorry for the frustration the issue has caused. We'd be happy to take a look into this for you, Can you please send us an email at suprasupport@carrier.com so we can contact you directly?