Virgin Media Connect

Virgin Media

About this app

**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

Take control of your WiFi:

• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password

Get help, fast:

• Find useful FAQs
• Check out installation guides
• Join our community forum

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

What you need:

A device running Android 8 or above

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

Ratings and reviews

Constantly states my Internet is good despite the fact I'm sat with my TV buffering upstairs right in front of me, and 1 single bar of WiFi showing on my phone, literally an app designed to gaslight you. I was with Sky for years, and I never had any issues with the Internet upstairs. Now, constant complaints about lag, having to reconnect tvs. However on the scan it's good. Hence, virgin won't provide pods. Avoid Virgin, then you won't even need this app.

Hideous app. Not fit for purpose. Have a neurodivergent teen who struggles with tech safety & boundaries. Having the ability to block devices is essential. The app will tell me devices are blocked when they aren't, release devices when it feels like it. It causes huge conflict and unsafe situations at home. Have reset the router, uninstalled, gone through the Web page as requested...nothing works. Absolutely useless. Lots of token responses from Virgin to same issues on here. Not good enough.

Terrible app. Never reads blackouts when I literally cannot do anything in my bedroom. Reads great connection. yet Netflix won't even load, my mobile is using data in my own bedroom where it keeps disconnecting to the WiFi. I already own a pod and thats useless. App can't even find it when its plugged in, right infront of me. Thats Virgin Media I guess. Been with them for 15 years. Think it's time to move on.

What's new

This update offers a new view of our planetarium, bug fixes and improvements to loading speed. We’ve also resolved an issue some customers were having with Homescan, where they weren’t offered a solution to their coverage issue.

Give it a go!