Octopus Energy

Octopus Energy

About this app

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account

Ratings and reviews

This version of the app is really nice. I think everything is an improvement over the previous. Better ui graphics, slimmed down sections, usage graphs navigate better, and the bills/activity is now useful. Add real time market rates for solar buyback and you've got a winner. Update: just keeps getting better. Feedback was taken seriously and Im so glad to see how well they were able to implement those nice-to-haves. Every interaction Ive had with them has been forthright & friendly.

I only use this for taking readings, but I really find two things strange: 1. If you switch the phones torch on while taking your reading, the confirmation screen disables it. Why? I may still be wanting to look at the physical meter 2. The same confirmation screen has numbers in the doodles in its background. I do not want to see random numbers anywhere if I'm busy making sure a reading is correct. I understand they are supposed to represent filled in readings, but they are distracting :)

Infuriating, disappointing, They never provide me with an amount I owe for the month. Due to an issue on their end (according to the agent), now I'm expected to pay the £400+ We arranged a payment plan to pay the balance off - but guess what, they haven't taken the payment and the balance increases further. I've had to just start making one off payments because I know for a fact Octopus won't take payment. I've never wanted to give a company my money so much! LITERALLY JUST TAKE MY MONEY! 😂

What's new

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.