Citadele Bank

Citadele

About this app

Mobile banking has never been so simple and convenient!

Become a customer in just 7 minutes and choose the right card for your needs:
- Citadele smart: enjoy free transfers and cash withdrawals from ATMs worldwide
- Citadele supreme: enjoy everyday benefits as well as insurance for your purchases and travels
- Citadele prime: receive all our everyday benefits, plus extensive insurance for you and your family

In mobile app, you can:
- Authorize and approve payments using biometrics;
- Make payments up to EUR 10 000;
- Block and unblock cards and change their PIN codes;
- Enjoy other benefits of the app – try it!

App is available for Citadele Bank customers in Latvia, Lithuania and Estonia.

Customers in Latvia who have activated MobileSCAN authorization device and/or Quick balance on your mobile application, in case of loss/theft of the mobile device, should immediately call ([phone] to block these functions.

More information: www.citadele.lv, www.citadele.lt and www.citadele.ee

Feedback and suggestions are welcome to [e-mail]!

 
This mobile application is developed by AS “Citadele banka” (reg. No. 40103303559) for the usage of bank’s most popular daily banking services on mobile devices.

Ratings and reviews

I entered a lot of data and went through several steps (including choosing two PINs), only to find out that I can't open an account remotely. For some reason, the developers assume that if I'm not a citizen, I'm not a resident, even though I hold a _permanent_ _residence_ permit. After that, I was shown a map directing me to visit a branch, but the map clearly includes not only branches but also ATMs or similar locations, and it doesn’t even mention that I must book an appointment in advance

Very bad. Biometry is totally broken and not working on android devices. Also, while app showed Biometrics failure, in background payment was successfull and therefor I made 2 paynents. Very bad experience, latest update seems to 'improved' great Citadele app.

After the last update i keep getting kicked out of the app. I could not change my password and kept getting an error - you do not own such device. After a call with bank rep, she provided me with a password to login, but i cannot find where to change it in the app. Still each time i open the app, if i want to login i have to use the password each tome and also set up a pin and biometrics as if it was the first time. Biometrics don't work as well.

What's new

We are constantly improving the Citadele app. To make sure you don’t miss the best version of the app, keep your updates turned on.