Moj A1

A1 Srbija d.o.o.

About this app

My A1 application allows you, as a user of the A1 mobile network in Serbia, to finish everything in one place, whenever it suits you.

Welcome to a world that inspires 25 million people in 7 countries and that encourages you to create your own digital experience.

POSTPAID
In the My A1 application as a postpaid user of the A1 mobile network you can:
- at any time to check the current balance of your account, as well as accounts in the previous 12 months
- see the consumption of minutes, gigabytes, SMS messages, active promotions and other details of your tariff package
- buy tariff and roaming supplements
- Look at your active add-ons
- take advantage of available promotions
- you pay your bill
- renew the contract

PREPAID
In the My A1 application, as a prepaid user of the A1 mobile network, you can:
- check the loan balance at any time
- use current promotions
- You buy a supplement in accordance with your needs
- Look at your active add-ons
- you send a request for activation of SOS credit
- top up A1 prepaid number wherever you are

BENEFITS
With the My A1 application, you can follow all the new promotions and activate the great benefits you have in A1, as well as the great offers of our partners for the purchase of various products and services.

FIND THE NEAREST A1 STORE
In Moj A1, easily find the nearest A1 location on the map and visit us at one of the A1 outlets throughout Serbia.

SUPPORT
We have also prepared a section with an overview of the most frequently asked questions, so that you can quickly find the answer to each of your questions regarding the application in the My A1 application, and you can always call us via the Customer Service.

IT STARTS FROM YOU
Let's step together into a new chapter where everyone has the opportunity to start something different, and 1 makes a difference.

NOTE:
Vip continues the story as A1, so we recommend existing users of the My Vip application to update their application so that all functionalities are fully available when switching to the My A1 application.

Mobile internet or WiFi must be turned on to display user data within the app. If a user wants to access their data via WiFi, they can do so by entering their username and password created for My A1.

The flow of data over the A1 network created by accessing content within the application in national traffic is free of charge. During use, it is possible for the application to access external content whose use is charged according to the valid A1 price list. The flow of data created by using the roaming application will be charged at the current prices for roaming data transfer.

Ratings and reviews

The online top-up randomluly stops working. Sometimes it doesn't load at all, sometimes it takes money from the card but doesn't add them to the phone account, and sometimes, like today, it gives me random errors like "phone number should be integer" or "invalid email format", even though I entered all the same data as usual. Amateurs.

Very ambiguous information : “100 GB Welcome bonus valid for 3 days Extend your welcome bonus from 3 to 10 days by recharging credit from 500 RSD or more in the first 3 days of use.“ I paid the extra 500rsd and expected after 3 days for my 100GB to be extended, but no. A1 behave like a budget Airline trying to confuse their customers, too many options, too much deceit. Their app doesn't translate in English like it's supposed to, better using the website and Google translate.

No issue while using for over a year except some missing translation and a recently found minor UI bug with displayed statistics(just reported it to support, so they'll likely fix this) - didn't affect actual functionality. Good Job.

What's new

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