![](https://play-lh.googleusercontent.com/a-/ALV-UjWs4TVRIrAta_bJOFeM2rmHFM7f8jGP-oxjIKYueQKrN7KHlqlqbQ=s32)
Joe Connolly
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Worst experience of my life. I recently moved into a new apt block, and I do not lie every second day. If not the washer, the dryer is broken. It's so bad that I can't understand why such machines are in existence. Management can't even bother putting a sign to say broke. You can stand there for 10 minutes, thinking it's your issue or phone app not working. WoW is shocking for an app that supports omo. Service is the worst I have ever seen. So is it the machines or the app that is fault here?
![](https://play-lh.googleusercontent.com/a/ACg8ocLOyCdIvkbfG67UrFLZGfsxmutrTyAdI9YXJlxgAXMFoPNaE0Wt=s32-mo)
Renan Leonel
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Not user friendly. If you need to move from an apartment to another, forget this app - the system doesn't allow you to register new address. Not at all user friendly.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocJbzMXVHn-go-XigXD7BxjZY-cJaOdUVFDMIs197XyVUE7Rxw=s32-mo)
Rob Glenton
Awful to use at every step of the way. You can only add credit in preset increments so you have to add more than the cost of a single wash (not great if you're visiting a hostel and only want to use it once), and you can only book a time slot, so if the machine isn't in use you can't select start *now*, you have to wait until the next hour. One of the most frustrating apps I've ever used.
4 people found this review helpful
Unilever Inc
February 27, 2023
Oi, Rob, tudo bem? Estamos realizando atualizações constantes no aplicativo para facilitar e melhorar a sua experiência de uso. Gostaríamos de entender melhor o que ocorreu, nos envie um e-mail para sac.omo@omolavanderia.com.br, desta forma poderemos entender melhor o ocorrido e oferecer uma experiência com nosso padrão de qualidade OMO Lavanderia.