SEB cares

Name: SEB cares
Availability: InStock
Rating: 2.200000047683716 (3215 reviews)
Author: Sarawak Energy Berhad

Sarawak Energy Berhad

2.2

3.22K reviews

100K+

Downloads

Everyone

About this app

“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!

Easily perform your electricity-related transactions by:

• Viewing your bills and pay anytime through the app
• Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
• Tracking your electricity consumption for 3, 6 and 12 months in a single screen
• Receiving real-time alerts on planned and unplanned power outages
• Subscribing to our e-Bill service to receive electronic bills on time
• Getting in touch with our virtual assistant CARINA
• Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin

Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.

Updated on

Sep 28, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 3 others

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

You can request that data be deleted

Committed to follow the Play Families Policy

Ratings and reviews

2.3

3.16K reviews

Azrath

September 10, 2025

The delay system, takes time for them to update the bills. i paid my bills for last month and it took a week for this system to update history

Sarawak Energy Berhad

September 10, 2025

Hi, we apologize for the inconvenience you’ve experienced. Please share with us your contract account number by contacting us at 1300 88 3111 or emailing to customercare@sarawakenergy.com. We’d be delighted to help investigate what caused the delay and resolve this for you. Thank you.

Florina Song

October 15, 2025

When I wanna log in it said "User ID not exist or invalid. Please try again". When I tried to register with the same email address it told "Please try with another e-mail address."

Sarawak Energy Berhad

October 16, 2025

Hi. We kindly request you to provide us the email address registered for the app, for our checking. If your previous account has been inactive or dormant, kindly register a new account with a different email address. Should you need additional information or assistance, please contact us at 1300 88 3111 or email to customercare@sarawakenergy.com.

A Google user

February 22, 2020

Been using this app for a long time but suddenly this year, I could not even open the app! Loading took so long and don't even load at all.. to have disruptions like this really a pain. Hard for me to monitor and pay my bills. Forcing me to a point to uninstall and reinstall it again. We will see how it goes. 5* for working app, but since it it not working currently, I'll just give it a 2*. Sorry.

55 people found this review helpful

Sarawak Energy Berhad

February 22, 2020

Hi Hafizah, truly sorry for the inconvenience caused. We are still in the midst of rectifying this issue. Alternatively, you can login via our website at sebcares.sarawakenergy.com.my for billing information and others. TQ