Mitra

Product Engg

About this app

Use Mitra app to manage all your Airtel retailer account & services at One place. Mitra provides a simple, intuitive user interface makes it easy for the retailers to use. Also, there are no usage charges on this app.
Mitra Offerings:
1. Live balance and a notification when the balance falls below the minimum amount

2. View tariff plans of full talk time, top ups, daily packs, SMS, internet packs and roaming packs of not just 1 state but all states in India

3. Live updates of last 20 transactions on LAPU (retailer to customer)

4. Search functionality for searching up to 72 hours of LAPU transactions

5. Raise wrong recharge reversal request and get it reversed within 15 mins of request

6. LAPU purchased from FSE up to 72 hours

7. Keep track of all the commissions received from LAPU at real time and the monthly backend commissions

8. Find status of a customer activation initiated by the retailer

9. Reset LAPU MPIN through the app

10. Send queries/ complaints on FSE service levels at the touch of a button

Ratings and reviews

take something time in to use aeps in desktop, every time need to scan from mobile app , why I use mobile app when I am having a desktop.use less feature for verification of desktop every time login process is very time tacking and ac open process is very problematic if any reason we have back it goes to start process.in mobile recharge so many recharge value options are not available.

1, there is no permission to take screenshot in app if any problem faces in application. then how we will complain to customer care that it's problem have in app. I think screenshot option allow in application for all user it's good for user to complain customer care. 2, customer care call facility very bad. donot contact customer care esiliye. very bad

App is good but there is some issue 1. we can't activate sim/mnp with his own identity 2.we can't activate sim/mnp if the customer is also with same name as pos(eg.; if customer name is Rahul then i can't activate/mnp his sim because my name is Rahul. what is logic here🫠😂 ) 3.there is minor buggs and glitches during reacharges