![](https://play-lh.googleusercontent.com/a-/ALV-UjVEJ4Nub7qtM_0JdG_wyaoirUoHiD8qK0bR7oTYr6vCbmcVEXs=s32)
Calley (Pascal)
- Flag inappropriate
- Show review history
I keep getting a popup to accept the new terms and policy, and when I hit accept, I simply get "an error has occured". Now, I'm also having an issue where I can't ACCESS my schedule, because I keep getting thrown back and forth between signing in, and then accepting the duo push notification. This app and its site have been a nightmare since our system switched. We had to change all of our shift titles /because of this app/. Edit: nothing but a purple screen now. The app is useless.
2 people found this review helpful
AMN Healthcare Inc
May 24, 2024
We're sorry to hear this Calley! Unfortunately Duo Mobile is a separate application we don't have control over, so these issues will need to first be investigated by your Duo administrator. Once any Duo authentication issues have been addressed, let us know if you experience further challenges at smartsquaresupport@amnhealthcare.com. Thanks!
Josh
![](https://play-lh.googleusercontent.com/a/ACg8ocKUphv66jtzQiNN-cgbimOG9T0ZGIAyc7ctnsHVsOalEucKxQ=s32-mo)
Becky Hicks
- Flag inappropriate
- Show review history
It keeps-about every week or 2-asking me to accept "terms of service ". I accept,then it gives me an error message. Yes,I've already cleared my cache(saw this as a suggestion on a different review ). ALL the reviews I saw were 1 star,clicked through them all 5,4,3,&2 no reviews other than 1's. Will be deleting this app for now. Updated y'all suggested that I give you "details" about my problem . I did that in my original post,stated exactly what the error message was saying! Y'all need to fix!
2 people found this review helpful
AMN Healthcare Inc
April 24, 2024
Sorry to hear about the error you're encountering, Becky. Please know that we work hard to push out fixes as quickly as possible, would you please submit details of your problem to SmartSquareSupport@amnhealthcare.com? We're eager to resolve and welcome you back to the ranks of the 10,000+ active Android Smart Square Go user devices! Thanks- Josh
![](https://play-lh.googleusercontent.com/a/ACg8ocJljOZb3oDjqviorNVdQ_YdY8yyHt6gqpmuR5ZWRoi9gBTiIw=s32-mo)
Erca Dominique
I've been having issues with it since I downloaded it on phone. I got the push notification as accepted, then it keeps sending me back to the login page. I still can't access my schedule. From what I'm reading in the reviews, almost everyone has the same problem...
1 person found this review helpful
AMN Healthcare Inc
June 4, 2024
Apologies Erca, that's not the experience we intended! The push notification you mention is part of your hospital's authentication process we don't control, so we'll need some help from your Smart Square Admin to get this resolved. Please have them open a ticket on your behalf with Smart Square Support and we'll get you back on track. Thanks! Josh