![](https://play-lh.googleusercontent.com/a-/ALV-UjXx1DzRgJuIbJvF9a0ZpmX9N7nwO_kEsR8P8Dw_DI83L9we6mgR=s32)
R Marrast
There is something wrong with the new update of the app, I updated and my phone went in a loop of crashing I spent 3 hours trying to figure out the problem I had no choice to factory reset my phone, in the process of reinstalling apps once I got to brightwell the same thing happened again I uninstalled brightwell andy phone went back to normal, I installed again and it was stuck in a loop, now I lost all my data because of a glitched app. Please review your update.
22 people found this review helpful
Brightwell Payments, Inc.
March 14, 2023
Hello, thank you for such a detailed report of the problem you experienced. This is very helpful information that we can pass along to our engineering team so that they can investigate what went wrong. Could you please email me at ahoy@brightwell.com so I could get more information from you about this? I would appreciate it so much. Thank you! - KO
![](https://play-lh.googleusercontent.com/a-/ALV-UjXrxntmNkqhsLE6PkX-_6GXnnV0JxY_k_GjYSVwtxG7yqVKRndb=s32)
Matt Brady
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I'm rating brightwell themselves. This is literally the worst money managing company ever and ever since my employer switched to it, it's been headaches. I still haven't been paid for my last pay period and it's been three business days. Update: They still suck. Now the app says disbursement is complete but neither of my allocated banks received my pay.
3 people found this review helpful
Brightwell Payments, Inc.
March 14, 2023
Hi there, Matt. I sincerely apologize for the troubles you've had with the app. I'd be happy to take a look into this for you, please contact me at ahoy@brightwell.com if you are still having any issues. I can help you or make sure to connect you with an expert who can. Thank you! - KO