Lead Center

CallRail, Inc

About this app

CallRail’s Lead Center mobile app allows you and your team to make and receive business calls directly from your mobile devices — without sharing your personal phone numbers or racking up charges from your mobile carrier.

For small businesses, response time is money. If you miss a call from a prospect, or let a customer service issue slip through the cracks, chances are you'll feel the impact on your bottom line. And with calls coming in from a variety of sources, and many teams away from the office and on-the-go, it can be a challenge to keep up.

The Lead Center mobile app gives you the power to take control of your communications and handle more calls in more places. A unified inbox shows the activity of everyone on your team, so you can keep an eye on all your leads in one place. It's like having the power of a call center in your pocket.

- Calls made to your CallRail tracking numbers will ring on your mobile devices.

- Choose any of your CallRail tracking numbers as your outbound caller ID. When a customer receives the call, it will look like the call is coming from that tracking number.

- Keep an eye on all of your interactions in a unified inbox.

- Connect directly into your CallRail account, so you can trace every call back to its marketing source.

Ratings and reviews

As far as recording and transcribing calls over VoIP...it does it's job. Reports are descent. But we've had many issues and it takes a long time if ever in some cases to get them resolved. There's some basic functionality and defaults you would think it should have that it doesn't. It has potential but needs more development for sure.

If I could give a zero Star rating I would. We report problems, the tool starts working for a couple of days and then back again. Callrail has not done a good job on keeping up with the carriers and 10DLC mandates so our calls get blocked by the 100's. Wasted effort and missed opportunity $$. Escalating to higher-level support has not solved the issues either. Very disappointed with CallRail, both this app and the PC client. Do not commit to CallRail, very hard to move to another platform later.

Issues all the time. I'll randomly get booted from the app and the only way to get back in is to reset my call rail password because the app won't accept my current password - even though my login credentials are "saved" Overall the call rail system is great but this new app is a royal pain in my butt. Not much better after a few more months of use. App crashes all the time.

What’s new

Bug fixes and stability improvements