
Jacai Bass (Jay)
Fix your account status! It's been showing me that my account is past due even though I always make payments on time. Once, I thought perhaps something happened and my autopay didn't go through, so I ended up paying twice and had to request a refund. I'm not sure why this is taking so long to fix, but I should not have to call in to ensure my account is active.
19 people found this review helpful

Barbara Bennett
They quote you one price, and it's different from what was told. They also state that it's a month to month contract, but they put you on auto-pay without even asking. I have spoken with several people concerning the price. Each person said that they would make it right and lower the price, but once I go back to look at the contract, it's still the same exact price. My experience with this company wasn't good. I would not refer nor take a chance with this company.
1 person found this review helpful
CarShield
September 18, 2025
We understand this has been frustrating. The discount has been applied to your account, it may take 3–5 business days to process and appear in your app. We truly appreciate your patience, and if you have any other questions or concerns, please don’t hesitate to contact our customer service team at 1-800-587-4162.

Kelly Taylor
I would not even give this company a star, but there's no other option. I paid this warranty plan two months from being a year, so add $135.54 x 10, which I made sure to ask all the questions what's covered. The agent oh, this covered and that's covered. The day came for a claim to be submitted and of course that's not a covered item. I canceled the plan and demanded refund since payment was paid before due date, but I wish I could get all my money back. Car Shield run run run.
We understand the coverage may not have matched your expectations. All covered components are outlined in your contract, and we’re happy to assist with any included items. We’d also love the chance to review your claim in detail, please give us a call at 1-800-587-4162 so we can ensure you have the support you need.